Shipping Policy
Shipping will be processed from the nearest fulfillment center based on the address you provide. We'll make sure your order arrives complete and in good condition—typically within three days!
Important Note
During holiday seasons or special promotions, delivery times may be slightly longer. We appreciate your patience and understanding.
Return & Refund Overview
To protect the rights of customers shopping on our independent website and ensure a quality shopping experience, we have established this Return and Refund Policy.
Policy Purpose
This policy clarifies the conditions, procedures, and responsibilities for returns/exchanges to achieve mutual understanding between customers and sellers, maintaining fair transaction practices.
Basic Principles
Product Returns/Exchanges
Customers have the right to request returns/exchanges if they receive defective, incorrect, or missing items.
Return Timeframe
Requests must be submitted within 30 business days of delivery (based on logistics confirmation).
Product Condition
Returned items must be in original condition, with all accessories included and suitable for resale.
Return/Exchange Process
Customer Application
Submit a request via our portal with evidence (photos/videos)
Seller Review
We'll respond within 24 hours of receiving your request
Product Return
If approved, return items to the provided address
Refund/Replacement
We'll process upon verifying the returned items
Special Cases
No-Reason Returns
Supported under certain conditions (item must be undamaged and resalable).
Missing/Incorrect Items
Customers must provide proof for verification.
Shipping Damage
Contact the logistics company with evidence for resolution.
Important Notes
- Return shipping costs are borne by the seller.
- Customers must preserve items properly; negligence voids return eligibility.
- Force majeure (e.g., natural disasters) requires mutual negotiation.
Legal Validity & Dispute Resolution
This policy, as an addendum to the purchase agreement, is legally binding. Disputes should first be resolved amicably; unresolved cases may be escalated to legal authorities.
We continuously refine this policy to align with e-commerce trends.