Overview
At GMARAN, we strive to provide a seamless shopping experience from order placement to delivery. This policy outlines our shipping and returns procedures to ensure transparency and customer satisfaction.
Notice: Shipping will be processed from the nearest fulfillment center based on the address you provide. We'll make sure your order arrives complete and in good condition—typically within three days!
Shipping Information
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3-5 business days | $4.99 |
| Express Shipping | 2-3 business days | $9.99 |
| Priority Shipping | 1-2 business days | $14.99 |
Free Shipping
Enjoy free standard shipping on all orders over $50. Free shipping thresholds may vary during promotional periods.
International Shipping
We currently ship to select countries. International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to monitor your package's journey until delivery.
Return & Refund Policy
To protect the rights of customers shopping on our website and ensure a quality shopping experience, we have established this Return and Refund Policy. This policy clarifies the conditions, procedures, and responsibilities for returns/exchanges.
Basic Principles of Returns and Exchanges
Customers have the right to request returns/exchanges if they receive defective, incorrect, or missing items. Requests must be submitted within 30 business days of delivery (based on logistics confirmation). Returned items must be in original condition, with all accessories included and suitable for resale.:cite[1]
Return/Exchange Process
Step 1: Customer Application - Submit a request via our Returns Portal within the timeframe, providing evidence (photos/videos).
Step 2: Seller Review - We will respond within 24 hours of receiving the request.
Step 3: Product Return - If approved, return items to the provided address safely.
Step 4: Refund or Replacement - We will process refunds or replacements upon verifying the returned items.
Special Cases Handling
1 No-Reason Returns: Supported under certain conditions (item must be undamaged and resalable).
2 Missing/Incorrect Items: Customers must provide proof for verification.
3 Shipping Damage: Contact the logistics company with evidence for resolution.
Refund Methods
Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to process depending on your payment provider.
Important Notes
- Return shipping costs are borne by the seller for approved returns.
- Customers must preserve items properly; negligence voids return eligibility.
- Force majeure (e.g., natural disasters) requires mutual negotiation.
- Some items are final sale and not eligible for return (e.g., personalized items, intimate apparel).
Frequently Asked Questions
Once we receive and process your return, refunds are typically issued within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Please contact us immediately at [email protected] with photos of the damaged item and packaging. We will expedite a replacement or refund depending on your preference and product availability.
Yes, we accommodate exchanges based on product availability. Please initiate an exchange request through our Returns Portal within 30 days of delivery.
Need More Help?
Our customer service team is here to assist you with any questions regarding shipping or returns.
Email us at: [email protected]
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Contact Support