We're Here to Help Your Garden Grow

We strive to respond to all inquiries within 24 business hours. For urgent matters, we recommend calling our support line during business hours for immediate assistance.

Yes! Our team includes certified horticulturists who can provide expert advice on plant care, soil conditions, pest control, and seasonal gardening. Please include as many details as possible about your specific situation when contacting us.

Once your order ships, you'll receive a confirmation email with a tracking number and link to monitor your package's journey. You can also view order status in your account dashboard.

We offer a 30-day satisfaction guarantee on all tools. If you're not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange. Plants have a 14-day guarantee.

While we primarily operate online, we have a demonstration garden and showroom at our headquarters in Portland, Oregon. Visits are by appointment only - please contact us to schedule a tour.